About
My name is Kharee Smith, and I love technology. Here's a bit about me!
IT Admin, Developer, Instructor
I know various things about technology and can teach it well!
- Website: khareesmith.com (You are here!)
- Email: kharee.smith@yahoo.com
- Phone: 770 608 8790
- City: Atlanta, GA
- Hobbies: Gaming & Game Development, Music Production, Working Out, Learning
Born in Atlanta, GA as a "90's kid", I had a passion for computers and video games at an early age. Often I would use my parent's machine to run all sorts of programs created for kids (Pajama Sam, Freddi Fish, and Tonka for those in the know) and become immersed for hours in the gameplay. This love for video games would extend into technology getting older and seeing the cool applications that could come from using various tech. My passion was mostly a hobby as I actually wanted to be an actor or school teacher growing up! It wasn't until high school when coding really clicked for me. Now I use the skills i've learned in a field I love dearly, and offer teaching for the program that helped me get where I am today!
Skills
A few of the skills in my possession
Resume
Summary
Kharee Smith
Highly-motivated Professional with proven record of implementing key initiatives to improve business processes, customer service delivery, technical instruction, and a best-in-class support experience.
- Atlanta, GA
- (770) 608-8790
- kharee.smith@yahoo.com
Education
Techbridge Technology Career Program
2020
Atlanta, GA
Intensive 16 week program teaching various skills in the tech field
Bachelor of Computer Science
2012-2017
Georgia State University, Atlanta, GA
Studied courses related to the computer science field including object-oriented programming and Java
Professional Experience
IT Administrator
2022 - Present
TechBridge, Atlanta, GA
- Support customer cases for various product and service lines within Salesforce case management system.
- Handle internal support needs including setup of accounts for new staff, managing administrative tasks for internal tools, and managing hardware assets.
- Determine appropriate response and resolution path for issues in coordination with appropriate engineering leads.
Lead Instructor
2020 - Present
TechBridge, Atlanta, GA
- Guide instruction for 40+ students in cohorts leading to certifications in various technical topics.
- Assisted over 300 students graduating rigorous technical programming.
- Motivated students to succeed in both technical and personal endeavors, increasing passing rate of cohorts by 400%.
Shift Supervisor
2017 - 2021
Starbucks Coffee Company, Marietta, GA
- Lead and supervise a team of 7 staff in various store operations.
- Order inventory based on store and customer needs.
- Plan and organize a workshop that improved the performance of other baristas, adding a 12-point increase to connection score.
Customer Retention Specialist
2016 - 2017
Loud Security, Kennesaw, GA
- Identified opportunities that enhanced the sales, operations, and receivables of customer accounts.
- Maximized customer satisfaction and retained businesses through utilization of various sales techniques.
- Developed a system that tracked the retention efforts to upper management, leading to 10% increase in business retained.
Barista/Barista Trainer
2013 - 2016
Starbucks Coffee Company, Marietta, GA
- Hand-crafted beverages that promoted company's quality standards and enhance revenue growth.
- Actively participated in the successful launching of promotional items.
- Trained and supported new staff, improving team performance and achieving corporate goals and objectives.
